Support Analytics
Resolution times, first response performance, and bottleneck analysis
Filter:0 tickets
Total Tickets
0
Resolved
0
Avg First Response
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Avg Resolution Time
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SLA Compliance
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Bottleneck Alerts
✓ No bottlenecks detected. All engineers are performing within thresholds.
First Response Time by Engineer
Average minutes to first engineer reply. Red dashes = 4h SLA target.
No first response data available yet. Data is fetched from FreeScout threads.
Resolution Time by Engineer & Complexity
Average hours to resolve, stacked by ticket complexity.
No resolution data available.
Ticket Complexity Breakdown
Ticket Distribution
Simple Queries0
General inquiries, account issues
0 resolved0 active
Moderate Issues0
Config, access, billing tasks
0 resolved0 active
Infrastructure Issues0
Network, VMs, storage, outages
0 resolved0 active
Engineer Performance Leaderboard
No engineer data available.